Heya, you can ask a staff member ingame or over discord to unsync your old account. We will manually unsync you so you can sync it to the right account.
Been inspirationless for like 3 months and finally started to build the new warp. gotta say i'm really satisfied.
Seems images are too big for forums smh. so heres the link.
There was probably something extra with the custom enchant case, but your issue and theirs is a player mistake. You can try to make a ticket, but most likely will get the reply of it being a player mistake.