Forum Donator Rank

Hi, I'm IsaacM13 and I recently (9/13/14) donated for VIP (20$). Anyways, after donating, I got on and on the server hub, it said my rank was VIP (In red). I go on to kitpvp however, and no VIP prefix. I can't do /chest, etc. However I did get the $ I think. Anyway, some awesome helper checked and verified I had bought it. I was wondering if a staff member could give me my rank? Thanks.
MinecraftCutie11 lol my parkour claim rank wont work
Mine won't either I need my VIP gems (I bought VIP a while back) and my Legend gems (I got legend a few days back) plus my legend rank and I also never got my gold helmet from VIP :/