remove armor enchant

I completed the required rebirth to unlock disenchanting, but after relogging multiple times I still cant disenchant my starter pick (eff 14 fortune 4 unb 22). Right clicking and clicking the disenchantment menu brings up a menu that is completely not interactable. I cant drop pickaxes there, I...

ign: ottoLol123, i had a VIP plus set with custom enchasnts such as, Drunk III, Gears II, and other stuff. Today i log in and i dont have any of these enchants, inlcuding and other 2 legendary enchants which i cant recall in this moment. Please help, im worried if somoene knows my password or...